Report Trustpilot reviews that aren’t genuine.
Trustpilot ratings show up in Google results and on your website widgets. If a review isn’t based on a real experience, contains harmful content or is about a different company, we assess it against Trustpilot’s guidelines and file a documented report.
Trustpilot Review Removal
- Detailed assessment of the Trustpilot review
- Identification of guideline violations
- Review of fake or defamatory content concerns
- Mapping of each violation for the case
- Supporting information prepared
- Formal submission through Trustpilot moderation
- Second appeal with evidence if the first fails
Why this review is worth acting on
Seen in Google results
Trustpilot star ratings often appear in search results and on review widgets across the web.
Proof of experience
Trustpilot can ask a reviewer to prove they were a real customer. We help you document why a review isn’t genuine.
Second chances count
If the first report is declined, an evidence-backed appeal can lead to a different outcome.
Which Trustpilot reviews can be reported?
We check your review first and tell you honestly whether it has a real case.
Breaks Trustpilot’s rules
- Reviews not based on a genuine buying or service experience
- Reviews from competitors or people with a conflict of interest
- Harmful, illegal or defamatory content
- Personal information about staff or customers
- Reviews meant for a different company
- Spam, promotional content or links
Usually stays up
- Honest negative reviews from real customers
- Complaints about delivery, price or support
- Low ratings without guideline violations
For these, fresh genuine reviews are the best fix. Our review generation service helps you outweigh them.
From review to resolution
Assess
Send us the review link. We check it against Trustpilot’s policies and confirm whether it has a valid case before you commit.
Document & file
We prepare the evidence and submit a formal removal request through Trustpilot’s official reporting channel.
Follow up
We track the case, send you updates, and prepare an evidence-backed appeal if the first request is declined.
Everything in this service
Detailed assessment of the Trustpilot review
Identification of guideline violations
Review of fake or defamatory content concerns
Mapping of each violation for the case
Supporting information prepared
Formal submission through Trustpilot moderation
Second appeal with evidence if the first fails
Need help on another platform?
Common questions
Can I remove a Trustpilot review I disagree with?
Only if it breaks Trustpilot’s guidelines. Honest negative reviews from real customers stay up.
What if the reviewer was never a customer?
That’s one of the strongest cases. We help you show there’s no matching order or record, and Trustpilot may ask the reviewer for proof.
How long does it take?
Trustpilot usually reviews reports within days to a few weeks, longer if the reviewer is asked for proof.
Is removal guaranteed?
No. Trustpilot makes the final decision. We guarantee a full assessment, a documented report and appeal support.
Not sure if your review qualifies?
Send us the link. We’ll check it against Trustpilot’s policies and tell you honestly before you pay.